TCS has partnered with India Post to Digitally transform the postal services

India's largest IT services exporter, Tata Consultancy services (TCS) has partnered with the Department of Posts to digitally transform the postal network across the country.

On Monday TCS said it has implemented its Point of Sale (PoS) solution across 24,000 post offices with over 80,000 PoS terminals. It is the largest such implementations in the world. It also built a web portal with consignment tracking capabilities and set up a multi-lingual call centre for customer support.

TCS has designed and implemented the Core System Integration (CSI) program. CSI program is an enterprise resource planning (ERP) solution that will managing the entire postal service such as the mail operations, the finances, accounting, HR functions, etc. It will also connect over 1,50,000 post offices all over India making it the largest distributed ePostal network in the world.

Business Group Head-Public Services, TCS, Debashis Ghosh said, "In a digital era, postal services across the world are reinventing themselves to stay relevant to a new generation".

He added, "We are proud to have partnered with the Department of Posts in this pioneering, mission mode initiative to build a world class, future-ready digital platform that the nation can be proud of. With this, the department can offer smart postal services, enriched customer experiences, and innovative value-added services to the citizens of India".

One of the important objectives of the partnership is to use the India Post's nation-wide reach to propel the financial inclusion and accessibility of citizen services in remote areas. This is being done through the 1,30,000 DARPAN (Digital Advancement of Rural Post office for a New India) hand-held devices for Gramin Dak Sevaks. These are expected to provide postal, banking, insurance and cash management services to the remotest parts of India without network connectivity.